# swaticosmetics

> Public Help Center articles for swaticosmetics.

Use these links as concise, text-first sources for customer-facing support policies and FAQs.

Each linked article is the Markdown representation of the public Help Center article URL with `.md` appended.

## Articles

- [Give me a short story. What is it that you do?](https://support-se.swati.com/en-US/give-me-a-short-story-what-is-it-that-you-do-161203.md): We are a cosmetics brand specialising in natural-looking coloured contact lenses. Our products have been designed and curated by our founder Swati Verma who has vast experience in the beauty industry. We currently focus our products entirely on premi
- [So, what does SWATI really mean?](https://support-se.swati.com/en-US/so-what-does-swati-really-mean-161200.md): Swati, known as Arcturus in the western world, is one of the brightest stars in the night sky. We think it’s a fitting name for a product designed to make you shine. Like a star.
- [Are your products suitable for all genders?](https://support-se.swati.com/en-US/are-your-products-suitable-for-all-genders-161201.md): Erm duh! We are a brand that celebrates the individual and genuinely believe that our products can be worn by all genders, races and ages. The more the merrier we say!
- [Who are your authorised resellers?](https://support-se.swati.com/en-US/who-are-your-authorised-resellers-161199.md): SWATI products are exclusively sold through authorized resellers and on the brand website. Here are some of our major retailers around the world.
- [How do I become a reseller?](https://support-se.swati.com/en-US/how-do-i-become-a-reseller-161202.md): We are so happy that you’re interested in promoting our products! To learn more about how you can become a partner, visit our reseller page. There, you’ll find all the details you need. Simply click the "Get in Touch" button to send us your proposal.
- [How about promos and sponsorship?](https://support-se.swati.com/en-US/how-about-promos-and-sponsorship-161205.md): If you’re serious about a collaboration of some sort, we’ll listen! Drop us an e-mail to pr@swati.com and tell us who you are, and what social media account you manage or what site or magazine you represent. Otherwise, you can apply here!
- [How can I become a SWATI Influencer?](https://support-se.swati.com/en-US/how-can-i-become-a-swati-influencer-161204.md): Yay! We are delighted that you’re interested in being part of our Swati Cosmetics ambassador team! You can follow this link to apply to become an ambassador and our influencer manager will get back to you very soon!
- [I'm from the U.S.A. How can I order the lenses?](https://support-se.swati.com/en-US/im-from-the-usa-how-can-i-order-the-lenses-161179.md): (U.S.A CUSTOMERS ONLY) If you live in the USA and want to receive your SWATI Colored Lenses, is mandatory to provide us with a valid RX verification from your optometrist. We have implemented a prescription verification system that complies with
- [How long does it take to get a response from the customer service team?](https://support-se.swati.com/en-US/how-long-does-it-take-to-get-a-response-from-the-customer-service-team-161182.md): If you have any questions, you are always welcome to contact our lovely and helpful customer service team! We're committed to providing the best support possible. Depending on our daily message volume, we often try to reply within just 5 minutes - an
- [Why I have not received a confirmation email?](https://support-se.swati.com/en-US/why-i-have-not-received-a-confirmation-email-161183.md): Let’s start at the beginning. Was the email address entered correctly? At the end of the day we’re all human and sometimes make teeny tiny mistakes. The next step would be to check your junk folder, just in case, it has gotten lost in there. If you
- [What payment methods do you accept?](https://support-se.swati.com/en-US/what-payment-methods-do-you-accept-161185.md): We accept many major payment methods. So it depends on which country you are ordering from! Upon checkout, you'll see all the available payment methods and you can select any secured payment-method of your preference to pay and receive your SWATI
- [Can I purchase a Gift Sets?](https://support-se.swati.com/en-US/can-i-purchase-a-gift-sets-161180.md): We are so happy to hear that you are thinking of SWATI Products for your loved ones, please contact our customer support at support@swati.com for further information. Another perfect way to surprise your beloved one is by buying our special priced
- [What does "PRE-ORDER" mean?](https://support-se.swati.com/en-US/what-does-%22pre-order%22-mean-161187.md): If you find the word "pre-order" next to your favourite SWATI product it means that at the moment the particular product is Out of Stock! Don't worry you can still order it and reserve it for yourself, as soon as it will be back in stock, your order
- [I have a Debit Card, how can I pay?](https://support-se.swati.com/en-US/i-have-a-debit-card-how-can-i-pay-161188.md): SWATI accepts both debit and credit cards. Please enter your debit card details in the option for card details! Regarding Debit card: Once you have put the debit card details in the "credit card" field, it will be deducted from your card as a debit
- [Do you accept Cash On Delivery?](https://support-se.swati.com/en-US/do-you-accept-cash-on-delivery-161181.md): SWATI does not accept the Cash On Delivery payment option. Once you choose your SWATI products, add them on your cart, go to the checkout page. Here you will have the possibility to know which payment methods are available in your country!
- [How can I pay?](https://support-se.swati.com/en-US/how-can-i-pay-161184.md): We offer different online payment options: you can pay with Debit/Credit card, Klarna, PayPal, etc.. The payment options will be shown once you select your country and proceed to the checkout.
- [Do I need to pay any additional fees and taxes?](https://support-se.swati.com/en-US/do-i-need-to-pay-any-additional-fees-and-taxes-161189.md): Ok, this one requires a bit longer reply. Here goes: all prices shown on our website includes VAT, in accordance with applicable legislation. Orders are shipped from Sweden. In case an order is shipped to a delivery address outside the EU, the VAT is
- [Err... I messed up. Can I change or cancel my order?](https://support-se.swati.com/en-US/err-i-messed-up-can-i-change-or-cancel-my-order-161186.md): We work hard to process and ship your order as quickly as possible once it enters our system. Because of this, we cannot always guarantee that changes or cancellations can be made. Can I cancel or change my order?If your order has not yet been proces
- [Why isn’t my discount code working?](https://support-se.swati.com/en-US/why-isn%E2%80%99t-my-discount-code-working-579279.md): We love helping you save, but if your discount code isn’t working, don’t worry, we’ve got you covered! First, double-check that you’ve entered the code correctly. Some promo codes also come with specific conditions, like a minimum spend or an expiry
- [Can I change the shipping address on my order?](https://support-se.swati.com/en-US/can-i-change-the-shipping-address-on-my-order-161238.md): Our ambition is to ship your order as soon as possible therefore sometimes this change might be not possible. Please contact our customer service at support@swati.com for further help.
- [I'm missing an item, what do I do?](https://support-se.swati.com/en-US/im-missing-an-item-what-do-i-do-161241.md): Please contact us at support@swati.com with your order number and your query with regards to the missing item, our Customer Support Team will be happy to help you! 😃
- [The tracking website shows delivered but I didn't receive it](https://support-se.swati.com/en-US/the-tracking-website-shows-delivered-but-i-didnt-receive-it-161243.md): We are sorry to hear that you are having problems with your tracking! Please check with your Neighbours as sometimes it may be delivered to them. Please note that we are not responsible for lost or stolen packages, If this is the case or if you have
- [I didn't receive my package](https://support-se.swati.com/en-US/i-didnt-receive-my-package-161246.md): When your package leaves our warehouse in Sweden we send you a delivery notification with the tracking number to locate your package! You can use our tracking website: https://tracking.swati.com/ Enter the tracking number you found in the email and
- [I received an email saying my shipment has an exception](https://support-se.swati.com/en-US/i-received-an-email-saying-my-shipment-has-an-exception-161239.md): If you received this email the courier was not able to reach you! Contact support@swati.com to coordinate with our Customer Support Team
- [My tracking information hasn't updated in a while](https://support-se.swati.com/en-US/my-tracking-information-hasnt-updated-in-a-while-161244.md): Sometimes tracking information can take up to 72 working hours to update after your order ships. When moving to you, it may take several days to update. This is because the order moves between carrier locations. No worries! Your order is likely en
- [How long does the shipment take?](https://support-se.swati.com/en-US/how-long-does-the-shipment-take-161247.md): Well, it depends on what kind of shipping method you choose and where you are located, as there’s no set standard that applies to all countries. You can learn more about the shipping times on our Delivery and Returns page. Rest assured that we
- [How do I track my order?](https://support-se.swati.com/en-US/how-do-i-track-my-order-161242.md): The delivery information for your order will be e-mailed to you once your parcel has been dispatched from our warehouse. In Skurup. (You know, that hidden gem in the South of Sweden...) You can track it now by clicking here
- [How much does the shipping cost?](https://support-se.swati.com/en-US/how-much-does-the-shipping-cost-161245.md): When it comes to getting your stunning SWATI products delivered to your doorstep, we've got you covered with flexible shipping options tailored to your needs. Our shipping costs vary depending on the shipping method and destination country, and are c
- [Where do you ship from?](https://support-se.swati.com/en-US/where-do-you-ship-from-161248.md): We ship from our packaging and warehouse facilities in Skurup, Sweden. It’s a lovely little town in the South, a hidden gem, with only like 8 000 inhabitants! It’s really cute! Let us know if you happen to pass by, and we’ll give you the grand tour
- [What countries do you ship to?](https://support-se.swati.com/en-US/what-countries-do-you-ship-to-161240.md): We ship to 100+ countries including European countries, UAE and India. Prices, shipping costs, and expected delivery will be displayed before you place an order on our website. If you happen to be located in a country we’re not yet shipping to
- [I should have been refunded but the money is not in my account?](https://support-se.swati.com/en-US/i-should-have-been-refunded-but-the-money-is-not-in-my-account-161211.md): This isn’t good and we are sorry for the inconvenience! Please get in contact with one of our friendly customer support staff on support@swati.com and they will be able to help you with this problem!
- [How long will it take to receive my refund?](https://support-se.swati.com/en-US/how-long-will-it-take-to-receive-my-refund-161213.md): As soon as we have received your package in return, you will receive your refund in form of Store Credit and we will send you all the details in an email. Please note, we only offer Store Credit and do not provide cash refunds.
- [Can I exchange my product? I have changed my mind.](https://support-se.swati.com/en-US/can-i-exchange-my-product-i-have-changed-my-mind-161216.md): We really hope that all our customers love all our products, but we get it that sometimes we change our mind. Please read our returns policy to know more! GO TO RETURN POLICY
- [Do the products have a warranty?](https://support-se.swati.com/en-US/do-the-products-have-a-warranty-161217.md): SWATI’s products come with a one-year warranty from the date of purchase. This warranty covers only manufacturing defects on the lenses. In the case of receiving defective products, please contact us at support@swati.com. Write ‘defective product’
- [I received a damaged item, what should I do?](https://support-se.swati.com/en-US/i-received-a-damaged-item-what-should-i-do-161214.md): If you received a defective product you have the right to get a new product for the same model and color. To receive the replacement contact us at support@swati.com within 30 days from receiving the product, write ‘defective product’ and your order
- [Can I return my product if I don’t like it?](https://support-se.swati.com/en-US/can-i-return-my-product-if-i-don%E2%80%99t-like-it-161212.md): The product must be unused, in its original packaging undamaged, and with all the security seals intact. This is due to the importance of hygiene and to protect you as a customer. Products purchased directly from our website must be returned to us
- [What is your return policy?](https://support-se.swati.com/en-US/what-is-your-return-policy-161215.md): Another one requires a bit longer reply. Hold on. You have the right to return or exchange delivered goods by contacting SWATI’s customer support team or using the contact form on our website within 30 days of receiving the goods. *The product must
- [Be the First to Know When Your Favorites Are Back](https://support-se.swati.com/en-US/be-the-first-to-know-when-your-favorites-are-back-1107048.md): Never miss out on your must-have SWATI lenses again! With our Back-in-Stock notifications, you’ll get an instant alert as soon as the item you love is available again. No need to keep checking the website. We’ll send you an update the moment it’s res
- [What colour lens will suit me?](https://support-se.swati.com/en-US/what-colour-lens-will-suit-me-161221.md): We believe that our lenses are a way to express yourself and so you should choose the lenses that suit you the most! You can now try them before purchasing using our SWATI Instagram filters. Still confused, you can check out our Inspiration page
- [What are the dimensions of the lenses?](https://support-se.swati.com/en-US/what-are-the-dimensions-of-the-lenses-161225.md): SWATI lenses come in standard dimensions of 14.2 mm diameter and 8.7 mm base curve. We provide powered contact lenses with optical correction for refractive myopia and hyperopia variants between 0 and -6. We do not have Toric, Cylindrical, and
- [I have two different powers. What should I do?](https://support-se.swati.com/en-US/i-have-two-different-powers-what-should-i-do-161226.md): SWATI offer one power per pair. We do not offer two different powers per pair. In case of two different powers, you can purchase two pairs of lenses of one power per pair! One power for your left eye, one power for your right eye.
- [Do I need an eye exam before purchase?](https://support-se.swati.com/en-US/do-i-need-an-eye-exam-before-purchase-161232.md): If you’re a first-time colored lens user, we highly recommend that you check with an optometrist first. Also, after purchase, we recommend revisiting your optometrist for an eye exam at least once every two years.
- [Do SWATI Lenses come with power/prescription?](https://support-se.swati.com/en-US/do-swati-lenses-come-with-powerprescription-161227.md): Yes, all of our coloured lenses will have an optical correction for refractive myopia. They come with power from 0.00 D (Without Power) to -6.00 D. Our lenses are designed to be spherical, meaning they provide consistent vision correction for general
- [Can I wear lenses while sleeping?](https://support-se.swati.com/en-US/can-i-wear-lenses-while-sleeping-161223.md): That’s just a bad idea. But that goes for any kind of contact lenses, not just SWATI coloured lenses. Besides, what’s the point in wearing coloured lenses when you have your eyes shut, you should be busy dreaming!
- [Are the lenses one-size-fits-all?](https://support-se.swati.com/en-US/are-the-lenses-one-size-fits-all-161233.md): All our lenses have a diameter of 14.2 mm and a base curve of 8.7 mm. That fits most eyes. But not all. So, it’s important that you check with an optometrist whether these parameters are suitable for you before purchase. SWATI offers one standard
- [OK. How long do the lenses last?](https://support-se.swati.com/en-US/ok-how-long-do-the-lenses-last-161229.md): We offer the lenses in three durations: 1-day https://www.swati.com/collections/daily-contact-lenses1-month https://www.swati.com/collections/monthly-contact-lenses6-months https://www.swati.com/collections/6-months-contact-lensesThe validity of the
- [OOOH, I LOVE THEM! Can I wear them like all the time?](https://support-se.swati.com/en-US/oooh-i-love-them-can-i-wear-them-like-all-the-time-161236.md): Easy tiger, that’s overdoing it. We don’t recommend wearing SWATI coloured lenses for more than 6 hours at a time and please don’t use them every single day. Dare to be a little different from day to day, honey. If this is your first time wearing con
- [Can I Get a Free Sample? 🤔](https://support-se.swati.com/en-US/can-i-get-a-free-sample-161234.md): Sorry, but that’s just not possible. You can have a look at our INSPIRATION page to have an idea of how our lenses will look on you! There you’ll find before-and-after pictures of our models. Look for a model with a similar eye colour to yours or
- [What materials are the lenses made of?](https://support-se.swati.com/en-US/what-materials-are-the-lenses-made-of-161231.md): SWATI offers two different contact lenses based on the duration (the duration starts when you open the blister or the vial): 1-MONTH SOFT CONTACT LENSES Lens material: 58% 2-Hema Water content: 42% Base curve: 8.70 mm Diameter: 14.20 mm Central
- [Which certificates does SWATI Lenses have?](https://support-se.swati.com/en-US/which-certificates-does-swati-lenses-have-161237.md): Yes, they’re super safe and manufactured to international safety standards (ISO 13485) and bares the CE conformity mark. In other words, they’re just as safe as any conventional contact lens you buy at the pharmacy. But do read the online manual
- [Manual available in 16 languages? What languages are they?](https://support-se.swati.com/en-US/manual-available-in-16-languages-what-languages-are-they-161224.md): The manual is available in English, Swedish, Finnish, Danish, Norwegian, French, Spanish, Arabic, Chinese, Korean, Russian, Bulgarian, Italian, Portuguese, German and Dutch. We wanted to do Rövarspråket too. But there just wasn’t enough time.
- [Can I wear these lenses if I have astigmatism?](https://support-se.swati.com/en-US/can-i-wear-these-lenses-if-i-have-astigmatism-900778.md): If you have a mild level of astigmatism (up to -0.50 cyl), you may still be able to wear spherical lenses comfortably. However, we highly recommend consulting with your optometrist before trying our lenses to ensure they are suitable for your specifi
- [How do I handle receiving the wrong prescription lenses?](https://support-se.swati.com/en-US/how-do-i-handle-receiving-the-wrong-prescription-lenses-1114519.md): If you have received lenses with incorrect prescription values, our team is here to assist you. Once you notify us of the issue, we will promptly forward your concern to the relevant department to ensure the correct lenses are prepared and sent to yo
- [How to apply SWATI Lashes?](https://support-se.swati.com/en-US/how-to-apply-swati-lashes-161251.md): Applying your SWATI Lashes will take you under 2 minutes if you use them along with our VANTA Eyeliner!! - Remove gently the lashes from the tray pulling from the outer corner. - Apply lash glue along the lash line or use our 2-in-1 VANTA Lash
- [What is the difference between disposable lashes and SWATI Lashes?](https://support-se.swati.com/en-US/what-is-the-difference-between-disposable-lashes-and-swati-lashes-161250.md): The key differences between disposable lashes and SWATI Lashes are the lash design, quality of material, and how they are made. SWATI faux mink lashes don’t need any trimming, can be worn up to 30 times, and are hand-crafted. Our fake eyelashes are
- [Can the SWATI Lashes be curled?](https://support-se.swati.com/en-US/can-the-swati-lashes-be-curled-161249.md): You can curl your SWATI lashes but we do not recommend using heated eyelashes curlers.
- [Can I apply mascara on my SWATI Lashes?](https://support-se.swati.com/en-US/can-i-apply-mascara-on-my-swati-lashes-161252.md): Please, avoid applying mascara on your SWATI lashes. If you really want to use mascara, please do so on your natural lashes, before applying the SWATI lashes.
- [How Do I Use the Lenses?](https://support-se.swati.com/en-US/how-do-i-use-the-lenses-161228.md): New to lenses? No worries - we’ve made it effortless. Every box includes a step-by-step manual (available in 16 languages) with all the tips you need. You can also check out our Online Lens Guide, for quick, easy instructions anytime.
- [How do I store the lenses?](https://support-se.swati.com/en-US/how-do-i-store-the-lenses-2636183.md): To store SWATI Lenses you can use any lens case and lens solution you prefer. However, you should know that SWATI has developed a special Lens Solution. Our pH-balanced (7.4 ± 0.4) multi-purpose solution is an all in one solution ideal for
- [How to Open 6-Months Lens Vials Easily and Safely](https://support-se.swati.com/en-US/how-to-open-6-months-lens-vials-easily-and-safely-2456854.md): Watch our step-by-step video tutorial below to learn how to open the vials, apply your lenses, remove them safely, and store them properly.
- [Can I use eye drops in case of dry eyes?](https://support-se.swati.com/en-US/can-i-use-eye-drops-in-case-of-dry-eyes-161230.md): SWATI Lenses can be used with any eye drops in the market. However, we always recommend to check any particular condition with your optometrist.
- [How many hours a day can I wear my lenses?](https://support-se.swati.com/en-US/how-many-hours-a-day-can-i-wear-my-lenses-161222.md): Cosmetic lenses should never be worn for more than 10 hours in a row. If you’re new to wearing contact lenses, it’s best to let your eyes adjust gradually. Here’s a simple guide:. Day 1: Wear your lenses for up to 4 hours.Each following day: Add abou
- [What size are SWATI lenses?](https://support-se.swati.com/en-US/what-size-are-swati-lenses-6620208.md): All SWATI lenses come in one standard size: 14.2 mm diameter and 8.7 mm base curve. These measurements are designed to fit most eyes comfortably. Not sure if they're right for you? We recommend checking with your eye care professional before ordering
- [What prescription powers are available?](https://support-se.swati.com/en-US/what-prescription-powers-are-available-6620343.md): We offer powered lenses for myopia (short-sightedness) from 0.00 to -6.00, in 0.25 steps. We don't currently offer plus (+) powers or toric lenses for astigmatism, but these are things we hope to expand into.
- [Can I order different powers for each eye?](https://support-se.swati.com/en-US/can-i-order-different-powers-for-each-eye-6620373.md): Yes! Each pair is sold per eye, so you can order two separate pairs, one for each power. Just add them both to your cart.
- [What lens durations do you offer?](https://support-se.swati.com/en-US/what-lens-durations-do-you-offer-6620401.md): SWATI lenses come in three durations: 1-day, 1-month, and 6-months. Each has its own shades and collection, so you can find your perfect look no matter your preference.
- [How long can I actually wear my lenses each day?](https://support-se.swati.com/en-US/how-long-can-i-actually-wear-my-lenses-each-day-6620448.md): We recommend a maximum of 6–8 hours per day for comfortable wear. For 1-month and 6-month lenses, avoid wearing them longer than that in a single stretch and always give your eyes a break if they feel dry or irritated.
- [When does the 6-month lens duration start, from purchase or first use?](https://support-se.swati.com/en-US/when-does-the-6-month-lens-duration-start-from-purchase-or-first-use-6620482.md): From the day you open them. Once opened, the 6-month clock starts. Sealed and unopened lenses have a shelf life of up to 5 years, so you can stock up without worry.
- [What shades are available and which works best on dark eyes?](https://support-se.swati.com/en-US/what-shades-are-available-and-which-works-best-on-dark-eyes-6620513.md): We currently offer 12 shades designed to enhance both light and dark eyes. For dark eyes, our most popular options are Olivine Green Brown, Sandstone Honey, and Jade Green, all beautifully pigmented for a natural yet striking effect. Not sure which s
- [Do you have a trial option before I commit to a full pair?](https://support-se.swati.com/en-US/do-you-have-a-trial-option-before-i-commit-to-a-full-pair-6620564.md): Yes! Our Lens Trial Pack includes three 1-day lenses in different shades, perfect for first-timers or anyone wanting to find their match before going monthly or 6-monthly.
- [Where do you ship and how long does delivery take?](https://support-se.swati.com/en-US/where-do-you-ship-and-how-long-does-delivery-take-6620675.md): We ship globally. Delivery estimates once dispatched:. International Express (UPS/DHL): 2–4 working days. International Standard: 3–7 working days. Processing time is 1–2 business days before dispatch.
- [Do you have a physical store?](https://support-se.swati.com/en-US/do-you-have-a-physical-store-6620707.md): We're online only, all products and prices are available at swati.com (global) or in.swati.com (India). No retail locations at the moment.
- [A shade I want is out of stock, when will it be back?](https://support-se.swati.com/en-US/a-shade-i-want-is-out-of-stock-when-will-it-be-back-6620746.md): We restock regularly but can't always confirm exact dates. Hit the "Notify Me" button on the product page and you'll get an instant email the moment it's back.