Our customer support team is available during our regular business hours, which are Monday to Friday from 8:00 AM to 5:00 PM CET

SWATI Cosmetics (Global)

<p class="no-margin"><style type="text/css" id="isPasted"></style>If you have any questions, you are always welcome to contact our lovely and helpful customer service team. We promise to respond to emails within 24 hours. Our opening hours for chat are Monday - Friday &#xA0;8.00 - 17.00 and on weekends/holidays between 10.00 - 14.00, local Swedish time.</p>

If you have any questions, you are always welcome to contact our lovely and helpful customer service team. We promise to respond to emails within 24 hours. Our opening hours for chat are Monday - Friday  8.00 - 17.00 and on weekends/holidays between

How long does it take to get a response from the customer service team?

Order, payments and promos

Give me a short story. What is it that you do?

So, what does SWATI really mean?

Are your products suitable for all genders?

Who are your authorised resellers?

How do I become a reseller?

How about promos and sponsorship?

How can I become a SWATI Influencer?

About SWATI Cosmetics

I'm from the U.S.A. How can I order the lenses? This is the right procedure to order from the US!

Why I have not received a confirmation email?

What payment methods do you accept?

Can I purchase a Gift Certificate?

What does "PRE-ORDER" mean?

I have a Debit Card, how can I pay?

Do you accept Cash On Delivery?

How can I pay?

Do I need to pay any additional fees and taxes?

Err... I messed up. Can I change my order?

Can I change the shipping address on my order?

I'm missing an item, what do I do?

The tracking website shows delivered but I didn't receive it

I didn't receive my package

I received an email saying my shipment has an exception

My tracking information hasn't updated in a while

How long does the shipment take?

How do I track my order?

How much does the shipping cost?

Where do you ship from?

What countries do you ship to?

Shipping & Delivery

I should have been refunded but the money is not in my account?

How long will it take to receive my refund?

Can I exchange my product? I have changed my mind.

Do the products have a warranty?

I received a damaged item, what should I do?

I tried the product and didn't like it. Can I return it?

What is your return policy?

Returns & Warranty policy

Is ONYX Mascara waterproof?

How to remove ONYX Mascara?

How to use ONYX mascara?

How does ONYX work?

ONYX Mascara

Who can use TOURMALINE Serum?

When TOURMALINE will show results?

What are the key benefits of TOURMALINE?

How to use the TOURMALINE Serum?

What is TOURMALINE Serum?

Lash + Brow booster serum

What colour lens will suit me?

What are the dimensions of the lenses?

How do I store the lenses?

Can I use eye drops in case of dry eyes?

I have two different powers. What should I do?

How long can I wear the lenses? For how many hours a day?

Do I need an eye exam before purchase?

Do SWATI Lenses come with power/prescription?

Can I wear lenses while sleeping?

Are the lenses one-size-fits-all?

OK. How long do the lenses last?

OOOH, I LOVE THEM! Can I wear them like all the time?

SWEET. But I cannot decide what color to buy! Can I get a free sample!?

What materials are the lenses made of?

But the lenses are safe, right?

16 languages? What languages are they?

Interesting. How do I use the lenses?

Coloured Lenses

How to apply SWATI Lashes?

What is the difference between disposable lashes and SWATI Lashes?

Can the SWATI Lashes be curled?

Can I apply mascara on my SWATI Lashes?

Lashes

Can VANTA Eyeliner be used alone? Or is it suggested to use it only when applying false lashes?

Is VANTA Eyeliner a magnetic eyeliner?

Does VANTA Eyeliner formula contain nano-materials?

Can I use any lashes with VANTA Eyeliner?

VANTA Eyeliner

Will my cosmetic product melt/dry/freeze/expire/etc.?

I have had an allergic reaction/eye irritation after using your products. Help! What should I do?

How long does it take to get a response from the customer service team?Updated a month ago