How long does it take to get a response from the customer service team?Updated 12 days ago

If you have any questions, you are always welcome to contact our lovely and helpful customer service team! We're committed to providing the best support possible.

Depending on our daily message volume, we often try to reply within just 5 minutes - and we do too sometime, though it can take up to 12 hours during busier periods. On weekdays, our average response time is just 5 hours.

Prefer to chat with us? Our live chat support is available Monday to Friday from 9:00 AM to 6:00 PM CET, local Swedish time. Don't hesitate to get in touch – we look forward to assisting you! 😊