All articles

Order, payments and promos

Do you need help with your order?

I'm from the U.S.A. How can I order the lenses? This is the right procedure to order from the US!

(U.S.A CUSTOMERS ONLY) If you live in the USA and want to receive your SWATI Colored Lenses, is mandatory to provide us with a valid RX verification from your optometrist. We have implemented a prescription verification system that complies with

How long does it take to get a response from the customer service team?

If you have any questions, you are always welcome to contact our lovely and helpful customer service team. We promise to respond to emails within 24 hours. Our opening hours for chat are Monday - Friday  8.00 - 17.00 and on weekends/holidays between

Why I have not received a confirmation email?

Let’s start at the beginning. Was the email address entered correctly? At the end of the day we’re all human and sometimes make teeny tiny mistakes. The next step would be to check your junk folder, just in case, it has gotten lost in there. If you

What payment methods do you accept?

We accept many major payment methods. So it depends on which country you are ordering from! Upon checkout, you'll see all the available payment methods and you can select any secured payment-method of your preference to pay and receive your SWATI

Can I purchase a Gift Certificate?

We are so happy to hear that you are thinking of SWATI Products for your loved ones, please contact our customer support at [email protected] for further information. Another perfect way to surprise your beloved one is by buying our special priced

What does "PRE-ORDER" mean?

If you find the word "pre-order" next to your favourite SWATI product it means that at the moment the particular product is Out of Stock! Don't worry you can still order it and reserve it for yourself, as soon as it will be back in stock, your order

I have a Debit Card, how can I pay?

SWATI accepts both debit and credit cards. Please enter your debit card details in the option for card details! Regarding Debit card: Once you have put the debit card details in the "credit card" field, it will be deducted from your card as a debit

Do you accept Cash On Delivery?

SWATI does not accept the Cash On Delivery payment option. Once you choose your SWATI products, add them on your cart, go to the checkout page. Here you will have the possibility to know which payment methods are available in your country!

How can I pay?

We offer different online payment options: you can pay with Debit/Credit card, Klarna, PayPal, etc.. The payment options will be shown once you select your country and proceed to the checkout.

Do I need to pay any additional fees and taxes?

Ok, this one requires a bit longer reply. Here goes: all prices shown on our website includes VAT, in accordance with applicable legislation. Orders are shipped from Sweden. In case an order is shipped to a delivery address outside the EU, the VAT is

Err... I messed up. Can I change my order?

Our mission is to process and ship out your orders as soon as we received them in our system. We cannot guarantee that we are able to change anything in your order. Yes, you may contact our customer service at [email protected] and let them know if t