Shipping & Delivery

Your package is ready to come to you!!

Can I change the shipping address on my order?

Our ambition is to ship your order as soon as possible therefore sometimes this change might be not possible. Please contact our customer service at [email protected] for further help.

I'm missing an item, what do I do?

Please contact us at [email protected] with your order number and your query with regards to the missing item, our Customer Support Team will be happy to help you! 😃

The tracking website shows delivered but I didn't receive it

We are sorry to hear that you are having problems with your tracking! Please check with your Neighbours as sometimes it may be delivered to them. Please note that we are not responsible for lost or stolen packages, If this is the case or if you have

I didn't receive my package

When your package leaves our warehouse in Sweden we send you a delivery notification with the tracking number to locate your package! You can use our tracking website: https://tracking.swati.com/ Enter the tracking number you found in the email and

I received an email saying my shipment has an exception

If you received this email the courier was not able to reach you! Contact [email protected] to coordinate with our Customer Support Team

My tracking information hasn't updated in a while

Sometimes tracking information can take up to 72 working hours to update after your order ships. When moving to you, it may take several days to update. This is because the order moves between carrier locations. No worries! Your order is likely en

How long does the shipment take?

Well, it depends on what kind of shipping method you choose and where you are located, as there’s no set standard that applies to all countries. You can learn more about the shipping times on our Delivery and Returns page. Rest assured that we

How do I track my order?

The delivery information for your order will be e-mailed to you once your parcel has been dispatched from our warehouse. In Skurup. (You know, that hidden gem in the South of Sweden...) You can track it now by clicking here

How much does the shipping cost?

When it comes to getting your stunning SWATI products delivered to your doorstep, we've got you covered with flexible shipping options tailored to your needs. Our shipping costs vary depending on the shipping method and destination country, and are c

Where do you ship from?

We ship from our packaging and warehouse facilities in Skurup, Sweden. It’s a lovely little town in the South, a hidden gem, with only like 8 000 inhabitants! It’s really cute! Let us know if you happen to pass by, and we’ll give you the grand tour

What countries do you ship to?

We ship to 100+ countries including European countries, UAE and India. Prices, shipping costs, and expected delivery will be displayed before you place an order on our website. If you happen to be located in a country we’re not yet shipping to